Return Policy – Petshopi

Effective Date: 12-04-2025

Website: https://petpetshopi.shop/

App: Petshopi – Pet Products & Accessories

At Petshopi, we strive to ensure that every product you purchase meets the highest standards of quality. If you are not completely satisfied, our Return Policy allows you to request a return under the following terms:

1. Eligibility for Returns

You may return a product if:

1. The item was received in a damaged, defective, or incorrect condition.
2. The product is unused, unopened, and in original packaging.
3. The return request is raised within 7 days from the date of delivery.

2. Non-Returnable Products

For hygiene, safety, and product integrity reasons, some products cannot be returned:

1. Opened or partially used pet food, treats, and supplements.
2. Grooming products (such as shampoos, brushes, etc.) once opened.
3. Perishable or consumable items.
4. Customized or personalized items.

3. Return Process

1. Contact our support team at support@petpetshopi.shop within the return period.
2. Share your order number and, if applicable, supporting photos/videos of the product.
3. Once approved, our team will guide you through the return shipping process.

4. Shipping for Returns

1. If the return is due to our error (damaged, defective, or incorrect product), Petshopi will bear the return shipping cost.
2. If the return is due to a change of mind or customer error, you may need to bear the shipping charges.

5. Inspection & Approval

1. Returned items will be inspected once received.
2. If approved, you may choose a refund (as per our Refund Policy) or a replacement (if available).

6. Contact Us

For any return-related questions or assistance, please reach us at:

📧 Email: support@petpetshopi.shop

🌐 Website: https://petpetshopi.shop/