Privacy Policy – Petshopi

Effective Date: 12-04-2025

Website: https://petpetshopi.shop/

Apps:

1. Petshopi – Pet Products & Accessories (Customer App)
2. Vendor Shopix – Vendor Management App (Vendor App of Petshopi)

At Petshopi, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile applications, or related services. Both the Customer App (Petshopi) and the Vendor App (Vendor Shopix) are part of the same Petshopi platform and operate under this Privacy Policy.

1. Information We Collect

When you interact with our website or apps, we may collect:

1. Personal Information: Name, email, phone number, shipping/billing address.
2. Account Information: Login details, order history, saved preferences.
3. Payment Information: Processed securely via third-party payment gateways (we do not store full card/bank details).
4. Device & Usage Data: IP address, browser type, app version, device identifiers, log files.
5. Cookies & Tracking: To improve functionality, personalize content, and analyze usage.

2. How We Use Your Information

We use your information to:

1. Process and deliver customer orders.
2. Enable vendors to manage products, orders, and services.
3. Provide customer and vendor support.
4. Send updates, offers, and promotional messages (with your consent).
5. Improve services, website, and app functionality.
6. Ensure safety, fraud prevention, and compliance with laws.

3. Sharing of Information

We do not sell or rent your personal data. We may share it with:

1. Service Providers: Delivery partners, payment processors, IT providers.
2. Legal Authorities: When required by law or regulation.
3. Business Transfers: In case of merger, acquisition, or sale of assets.

4. Data Security

We apply industry-standard encryption and security measures to protect your data. However, no method is 100% secure.

5. Cookies & Tracking

Both apps and our website may use cookies or similar technologies. Users can manage these via browser settings.

6. Third-Party Services

We may use trusted third-party services including:

1. Payment Gateways (Razorpay, PayPal, etc.)
2. Analytics Tools (Google Analytics, Firebase)
3. Advertising Services (Google Ads, Facebook Ads)

7. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect data from them.

8. Your Rights

You may:

1. Access, update, or delete your information.
2. Opt out of marketing messages.
3. Request a copy of stored data.
4. Withdraw consent at any time.

For assistance, contact us at support@petpetshopi.shop.

9. International Users

By using our apps outside India, you agree your data may be transferred and stored in India or other regions.

10. Policy Updates

We may update this Privacy Policy from time to time. The revised version will be posted with a new effective date. Continued use of our apps or website indicates acceptance.

11. Contact Us

📧 Email: support@petpetshopi.shop

🌐 Website: https://petpetshopi.shop/